Frequently Asked Questions
Everything you need to know about your beauty journey with Living Proof.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund, minus shipping costs.
Are your products cruelty-free?
Yes, we are proud to be 100% cruelty-free. We do not test our products or ingredients on animals at any stage of production.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping fees and delivery times vary depending on your location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.
How do I know which product is right for my hair type?
You can take our online Hair Quiz or consult with our beauty experts via live chat to receive personalized recommendations based on your specific needs.